At iWebGrocer, customer satisfaction is our priority. We strive to provide high-quality products and excellent service. If you need to return an item or request a refund, please review our policy below.

1. Eligibility for Returns & Refunds

We accept returns and refunds under the following conditions:
✅ The product is damaged, defective, or incorrect upon delivery.
✅ The product is unused, unopened, and in its original packaging.
✅ The return request is made within [X] days of receiving the order.
✅ The item is not listed under non-returnable products (see Section 4).

If your order meets the above criteria, please contact us to initiate a return.

2. How to Request a Return

To process a return, follow these steps:

1️⃣ Contact Us: Email sales@iwebgrocer.com or call us at +1-305-392-5000 within [X] days of receiving your order. Provide your order number, product details, and reason for return.

2️⃣ Wait for Approval: Our team will review your request and provide further instructions, including the return shipping address.

3️⃣ Return the Product: Securely pack the item and ship it back using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to our error.

4️⃣ Receive Your Refund or Replacement: Once we receive the returned item and verify its condition, we will process a refund or send a replacement within [X] business days.

3. Refund Processing

  • Refunds are issued to the original payment method used during checkout.
  • Processing times may vary depending on your bank or payment provider.
  • Shipping fees are non-refundable, except in cases of incorrect or damaged products.

4. Non-Returnable & Non-Refundable Items

Certain products cannot be returned or refunded, including:
🚫 Perishable goods (e.g., fresh produce, dairy, frozen foods)
🚫 Opened or used products
🚫 Custom-labeled or private-label items
🚫 Clearance or final sale items

If you’re unsure whether an item qualifies for a return, please contact our support team.

5. Exchanges & Replacements

  • If you receive a damaged or defective product, we will offer a replacement at no additional cost.
  • Exchanges are available for eligible products, subject to stock availability.

6. Cancellations

  • Orders can be canceled within [X] hours of placement for a full refund.
  • Once an order has been processed or shipped, it cannot be canceled.

7. Contact Us for Support

For return or refund inquiries, please contact us:

📍 USA
14400 NW 112th Ave, Hialeah Gardens, Florida 33018
📧 sales@iwebgrocer.com
📞 +1-305-392-5000

📍 UAE
Mazaya Business Avenue AA1, 4205, Jumeirah Lake Towers, Dubai
📧 sales@iwebgrocer.com
📞 +971-4-581-2500

📍 KSA
2600 Al Laymun, 7927 Ar Rabie District, Riyadh, 13316
📧 sales@iwebgrocer.sa
📞 +966-56-6111198

We are happy to assist with any concerns regarding your order.