Last updated: February 13, 2022

At IWG International we are committed to protecting your privacy. We have developed this Privacy Policy to inform you of our policies, and procedures on the collection, use and disclosure of your personal information when you use the website.

Please refer to the Interpretation and Definition portion of the Terms and Conditions for guidance on verbiage used within the Privacy Policy.

This policy outlines:

  • How and why, we collect your personal data.
  • How your personal information is used and protected.
  • When and with whom we share your personal information.
  • What choices you have regarding the collection, use and sharing of your personal information.

Your Personal data is used to provide and improve the Service. By using the service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for a particular entity/business to access our service or parts of our service. This is based on the specific details provide by this entity and cannot be used by any other entity/business. We also refer to an account as “you” or “Your” and as any person/company that has notice of these Terms and Conditions.
  • Company(referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to iWeb Grocers International, Inc, 9835 NW 14th St, Doral, FL 33172.
    • For the GDPR, the Company is the Data Controller.
  • IWG International means iwg-intl.com and iWeb Grocers International Inc. and any subsidiaries of IWG International (including any subsidiaries that IWG International may form or acquire in the future) and their affiliates, directors, officers, employees, and agents. We also refer to IWG International as “we,” “us” and “our.”
  • Website refers to IWG International and its subdomains, accessible from iwg-intl.com. It means the site that is used to purchase goods and services from IWG International, its subsidiaries and affiliates.
  • Cookies are small files that are placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers the United States of America.
  • Data Controller, for the purposes of the GDPR (General Data Protection Regulation), refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.
  • Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
    • For the purposes for GDPR, Personal Data means any information relating to You such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used. For the GDPR, Service Providers are considered Data Processors.
  • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
  • Usage Data refers to data collected automatically, either generated using the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • You is defined as the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
    • Under GDPR (General Data Protection Regulation), You can be referred to as the Data Subject or as the User as you are the individual using the Service.
  • Goods and content mean merchandise information, product descriptions, reviews, comments, messages, communications, submissions, suggestions, questions, and other information, data, content, and materials (including page headers, images, text, illustrations, formats, logos, hashtags, designs, icons, photographs, software programs, music clips or downloads, video clips and written and other materials.) on the IWG International site.
  • Orders means a request by you for goods and services provided by IWG International or one of its affiliates. This request can be made via the site, phone, email, WhatsApp, or any other proven communication method.
  • Terms and Conditions (also referred to as “Terms”) mean these Terms and Conditions and other terms and policies posted by IWG International on the IWG International site (and any updates by IWG International to these Terms and Conditions and those terms and policies).

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

We use your personal information to provide products and services, such as to fulfill your requests for products, to complete and manage purchases, to respond to inquiries or to help us personalize our services and marketing to you. We also use the information to support our business functions, such as fraud prevention, marketing, and legal requirements.

While using Our Service, we may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Personal identifiers, such as first and last name, physical address, email address, phone number, IP Address, device identifiers, and identifiers associated with cookies.
  • Internet, application, and network activity, such as cookie IDs and browser visits.
  • Demographics such as your gender and nationality.
  • Location information such as address, city, state, zip code/postal code and country you provide, or location information derived from your interactions with the services subject to the settings on your device or browser.
  • Employment information such as occupation and title.
  • Communications with us by phone, email or otherwise.
  • Provided information in your account for logistics planning, contact and buying purposes.
  • Usage data.

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as:

  • Your Device’s Internet Protocol address (e.g., IP address), browser type, browser version.
  • IP address used to connect your computer to the internet.
  • Your device operating system and browser.
  • The pages/path of our service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
  • Internet, application, and network activity, such as Cookie IDs and browser visits.
  • Transactional Information such as records of your purchases, products you like, searches for products or services, adding or removal of items from a cart and usage of offers and deals.
  • Preferences and characteristics, such as inferences related to shopping patterns and behaviors.
  • Various information regarding your movements each time you are on the site.

Information obtained from browsing the site:

  • Purchase and content use history.
  • Full Uniform Resource Locator (URL) clickstream to through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs)
  • We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

We collect information the following ways:

  • Provided directly by you.
  • Collected from a device associated with you.
  • Collected from another company within our family of companies.
  • Collected from an external third party.

The following information would be provided by you:

  • Creation of an account on the site.
  • Search for products on services within the site.
  • Add or remove items from your cart or place a quote or order.
  • View or use content on a device or through a service or application on any device.
  • Provide information in your account details or in your profile.
  • Communicate with your account representative or other IWG International employee by phone, email or otherwise.
  • Upload your contacts, account information, logistic detail or any other data required that is supplied by you to complete the ordering process or create an account.
  • Identifying information such as your name, address, phone number and email address.
  • Your location information.
  • Your IP address.
  • People, addresses, and phone numbers listed in your addresses.
  • Demographics such as gender and nationality.
  • Purchase history such as products you have bought.
  • Employment information such as occupation and title.
  • Individual preferences and characteristics, such as inferences related to shopping patterns and behaviors.
  • Represent that you are the accountholder for the login and password that you provide.
  • Participate in a promotion or offer.

Information collected from another company within our family of companies

We may get your information from another one of our companies, such as MagicTime, Space Walkers or Specialty Food Group.

When you do these activities, you may share several types of personal information with us, such as your name, email address, physical or postal address, phone number, and logistics carrier.

We also obtain information in other ways including technology. The information helps us keep our site running smoothly, create information for promotions and offers and understand your needs.

When accessing the service by or through a mobile device, certain information is collected automatically. This information may include but is not limited to the type of mobile device used, your unique mobile device ID, the IP address of your mobile device, your mobile operation system, the type of mobile internet browser used, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever visiting our Service or when accessing the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on your device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, some parts of our Service may be usable. Your browser setting will need to be adjusted so that it will refuse Cookies, our Service may use Cookies.
  • Flash Cookies. Certain features of our service may use local stored objects (or Flash Cookies) to collect and store information about your preferences or your activity on our service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read “Where can I change the settings for disabling, or deleting local shared objects?” available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_
  • Web Beacons. Certain sections of our service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies here: All About Cookies by Terms Feed.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide services available through the Website and to enable use of some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that you have asked for cannot be provided, and these Cookies are used only to provide you with those services.

  • Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of Cookies on the Website.

  • Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices made when using the website, such as remembering your login details or language preference. The purpose of these Cookies is to provide a more personal experience and to avoid you having to re-enter your preferences every time using the website.

  • Tracking and Performance Cookies

Type: Persistent Cookies

Administered by: Third Parties

Purpose: These Cookies are used to track information about traffic to the website and how users use the website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device used to access the website. We may also use these Cookies to evaluate new pages, features, or new functionality of the Website to see how our users react to them.

Your Choices Regarding Cookies

Many web browsers accept cookies by default; however, you can disable the cookies feature of your browser. Before making these changes, please consult with the documentation related to your browser or consult with the provider of your browser on how to disable cookies. Please note that if you disable cookies on your internet, some parts of the site services will not function properly, and you may have to manually adjust preferences every time you visit the site.

By accepting cookies, you can take advantage of many of the features available on the IWG International site such as adding items to the cart, completing checkout with your preferences, and reviewing saved data.

We may also use technologies that advise us if you viewed certain content, viewed emails or other items sent electronically and if the ads placed on the site are effective.

If You’d like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.

For any other web browser, please visit your web browser’s official web pages.

Use of Your Personal Data

We do use the personal/company information that we obtain to provide you products and services, such as to fulfill a request for a product or service or to offer specific marketing to your preferences. This information is also used for business purposes such prevention of fraud and legal functions.

The following are examples in which we use the information obtained:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account:to manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items, or services you have purchased or of any other contract with us through the Service. To fulfill a request for a quote/order.
  • To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide you with news, exclusive offers, marketing, specific advertising and general information about other goods, services, and events which we offer that are like those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage your requests to attend and manage your requests to us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use your information for other purposes such as data analysis, tracking items in your cart, storing your preferences, customizing and improving your experience, identifying usage trends, determining the effectiveness of our promotional campaigns, evaluating and improving our Services, marketing, auditing and monitoring transactions and site engagements, improving our security, preventing fraudulent activities, enabling operational and technical functions to be maintained and updated, as well as other research and development.
  • Maintain the security of the site: Helping to avoid fraudulent transactions and activity.
    • Create and update your account.

We can obtain this information from the data that you input online as well as given verbally, in email, text or WhatsApp to an employee or subcontractor. This data may have been shared within the network of companies that we are a part of.

We may share Your personal information in the following situations:

  • With Service Providers: We may share your personal information with Service Providers to monitor and analyze the use of our service to potentially be in contact with you.
  • For business transfers: If our business is merged, sold, reorganized or an acquisition of all or part of our business to another company information may be shared with the successor after completion or during negotiations. We will use reasonable measures to see that the successor manages your information in tandem with this policy.
  • With Affiliates: We may share Your information with our affiliates, other brands, or businesses within our corporate family. in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services, or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, your contacts on the Third-Party Social Media Service may see Your name, profile, pictures, and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.
  • To adhere to legal functions or obligations.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We understand the importance of securing your company’s information. We use reasonable administrative, technical, and physical safeguards to protect the information that we collect and store. No transfer of your personal data will take place to an organization or country unless there are adequate controls in place.

You are responsible for protecting the confidentially of your username and password and you hereby release IWG International and its affiliates from any liability related to your disclosure of your username and/or password to any third party. IWG International and its affiliates reserve the right to suspend or terminate your account or to require you to change your username and/or password if we believe they are no longer secure.

Disclosure of Your Personal Data

Business Transactions

If the Company participates in a merger, acquisition or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property, property, or safety of the company
  • Prevent or investigate wrongdoing in connection with the Service
  • Protect the personal safety, property, or rights of users of the service, our customers, our associates or others person or the public
  • Protect against legal liability

Examples include identify and address fraudulent transactions, responding to a legal inquiry and responding to an investigation for breach of law or an agreement.

Security of Your Personal Data

The security of Your Personal Data is important to Us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

The service providers we use may have access to your personal data. These third-party vendors collect, store, use, process, and transfer information about your activity on our service in accordance with their Privacy Policies.

Analytics

We may use third-party Service providers to monitor and analyze the use of our Service.

    • Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

Email Marketing

We may use your personal data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. If you no longer want to receive these items, the below is how you would opt out.

You may choose to:

    • opt out of receiving marketing or promotional communications by following the directions in a marketing e-mail or direct mail you receive from us.
    • Log into your account to update your information or change preferences.
    • Call +1-309-593-6500 and speak with your representative regarding your request and current contact information.
    • Contact us online at [email protected] with your request and current contact information.

We may use Email Marketing Service Providers to manage and send emails to You.

    • Mailchimp

Mailchimp is an email marketing sending service provided by The Rocket Science Group LLC.

For more information on the privacy practices of Mailchimp, please visit their Privacy policy: https://mailchimp.com/legal/privacy/

Legal Basis for Processing Personal Data (including under GDPR)

We may process Personal Data under the following conditions:

  • Consent: You have given your consent for processing personal data for one or more specific purposes.
  • Performance of a contract: Provision of personal data is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof.
  • Legal obligations: Processing personal data is necessary for compliance with a legal obligation to which the company is subject.
  • Vital interests: Processing personal data is necessary to protect your vital interests or of another natural person.
  • Public interests: Processing personal data is related to a task that is conducted in the public interest or in the exercise of official authority vested in the company.
  • Legitimate interests: Processing personal data is necessary for the purposes of the legitimate interests pursued by the company.

In any case, the company will gladly help to clarify the specific legal basis that applies to the processing, and whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter a contract.

Security of your Information

The Company undertakes to respect the confidentiality of your personal data and to guarantee you can exercise your rights.

You have the right under this Privacy Policy, and by law if you are within the EU, to:

  • Request access to Your Personal Data. The right to access, update or delete the information on file for you and your company. You can access or update your information by:
  • Object to processing of Your Personal Data. This right exists where we are relying on a legitimate interest as the legal basis for our processing and there is something about your situation, which makes you want to object to our processing of your Personal Data on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.
  • Request erasure of Your Personal Data. You have the right to ask us to delete or remove Personal Data when there is no good reason for us to continue processing it.
  • Request the transfer of Your Personal Data. We will provide to you, or to a third-party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, we may not be able to provide You with access to certain specific functionalities of the Service.
    • Once an account is created, log into the account. Once in, you can enter and update information as needed.
    • Contact your Sales Representative or an IWG International representative. Include your current contact information, the information you need to change, and the changes. We will make the changes requested or explain the actions needed with the request.

 Exercising of Your Data Protection Rights (Including those under the GDPR)

You may exercise Your rights of access, rectification, cancellation, and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, we will try our best to respond to You as soon as possible.

You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.

Combining Information

IWG International may combine information of several accounts, in this case you would not be identified. This information will help us to create offers, update processes and give insight on a specific topic.

How long is your information kept?

We keep the information as long as necessary for business purposes such as placing orders and providing product, supporting business functions, operational concerns, to communicate with you, provide marketing, enabling research or for legal and contractual obligations.

Question on our Security Policy

Please let us know if you have any questions about our Privacy Policy by contact us at [email protected] or by mail at 9835 NW 14th St Doral FL 33172.

Policy Changes

We will change the policy periodically as needed. If the update is substantial, we will provide additional notice. The Date of the last update will be at the top of the privacy policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.